We ask that you bring your insurance card(s) and driver’s license with you to each and every visit made to our office. We offer you the courtesy of submitting your charges to both primary and secondary plan. Our professional and experienced office personnel deals with many insurance plans and can help negotiate the complex maze of requirements. Familiarity with your particular insurance plan will minimize the potential for delays or limited coverage associated with your visit or surgery.
HMO plans and some other plans require that patients seen in our office bring a referral to each visit. Referrals are obtained from Primary Care Physicians and are your responsibility to provide. If your plan requires a referral, we cannot see you without it.
The information contained in your medical records is strictly confidential. We value the trust you place in us to keep this information confidential and we will not release information without your signed permission. If you wish to have a copy of your medical records, please call the office to have a release form sent to you. When we receive this completed form in our office, our copy service will send the records. If multiple copies are requested you may be charged for copying and handling. Please allow at least two weeks for this process.
Results from laboratory tests that the doctor ordered are generally returned to our office within one week. Therefore, when you wish to learn the results of your tests, we request that you call the office and provide us with both a day an evening phone number where you can be reached. A member of our medical staff will return your call to discuss the results with you. Some patients may require an appointment to discuss results.
We encourage you to call your pharmacy and have the pharmacist call or fax a request for a refill to us during normal business hours, 9:00am to 5:00pm for prescription refills. Better yet, please request refills at the time of your appointment. Please call well before you are out of your medication so that we have time to properly process your request. We require at least 48 hours for the processing of any refill requests. If you have not seen your physician for some time, it may be necessary for you to come in for a visit or to obtain some laboratory tests before he can refill your medication.
In our practice, we expect payment at the time of service for patients who have no insurance coverage. If you are covered by an insurance plan, we expect co-payments required by your plan to be paid when you register for your appointment. We offer you the courtesy of submitting charges to your primary and secondary insurance plans, and we expect that any remaining balance due will be paid in a timely manner within 30 days. If you have additional plans, we will provide you with the papers necessary to send claims to them.
For our patients who have no insurance, please ask about our discount policy at the front desk.
In order to make it easier for you, we accept cash, checks, money orders, VISA, Discover, American Express or Master Card for payment. All may be given as payment at the front desk or sent with your statement for payment of your balance.
We send monthly statements to inform you of any balance due, and we will also remind you of money due when you call to schedule an appointment and when we call to confirm appointments. We expect that patient due balances will be paid upon receipt of our statement or at your next visit. If it becomes necessary to place your account with a collection agency, all costs of this process will be your responsibility.
While our billing professionals will do all they can to help you in communicating and negotiating with your insurance plan, we must inform you that any balance remaining on your account that is 60 days old will be considered your responsibility and billed to you.
Should there be an issue with your ability to pay, we encourage you to call our office and schedule a consultation appointment with our financial advisor, who can help arrange a payment plan for your balance due.