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Patient Portal

Appointments

We prefer to see each of our patients on an appointment basis; and so, we request that you call in advance in order to reserve a time. We encourage you to call our office and schedule a time with our doctors. Urgent conditions and emergencies are given special consideration.

We encourage new patients to arrive 15 – 20 minutes prior to their appointment so that we can properly register you and collect information from you to help the doctor with your care.

Cancellations

If you must cancel or reschedule an appointment, please call us at least 24 hours in advance.  We make every effort to be on time for our patients and ask that you extend the same courtesy to us.  Should an emergency occur which would delay seeing you promptly, we will make every effort to notify you.  We ask for your understanding in this matter.

Confirmation Calls

We will call you one or two days prior to your appointment to confirm the time of your appointment.  To save time, we will pre-register new patients on the day you call to make your appointment.  We will ask the usual questions regarding name, address, and phone number, and we will ask you for specific information from your insurance card.  We require that you bring your insurance card(s) to your appointment as we need to make a copy for your chart.  We will also make a copy of your driver’s license or other photo id.

Phone Calls

All of our patients are encouraged to call our office during regular office hours, 9:00 AM to 5:00 PM with questions you may have concerning medical problems or test results.  The office staff has been trained to answer many of your questions, but in some cases, they will take a message for the doctor to return your call.

Emergencies

If you find it necessary to contact your physician after normal office hours, please call the office number 630-882-9303 and you will be put in touch with our answering service who will reach our physicians. A life-threatening condition should be treated at the nearest emergency room.  The hospital staff will contact your physician.